Privacy Policy


This privacy policy sets out how Metro Ontario Inc. and its affiliates (together, “Metro”, “we” or “our”) collects, uses, discloses  and protects the  information that you provide to Metro when you use this website. Metro is committed to ensuring that your privacy is protected. Any identifiable personal information collected from you on this website and by Metro personnel in connection with this website will be collected, used and disclosed only  in accordance with this privacy policy.  Metro may change this policy from time to time by updating this page. Please  check this page from time to time for any changes.


What we collect

We may collect the following information:


  • -Your name
  • -Your contact information including email address, home address including postal code, and phone number
  • -General  information such as  preferences and interests
  • -Other information related to customer surveys and/or offers


For the exhaustive list of cookies we collect see the List of cookies we collect section below.


How we use the information we collect

We collect this information in order to provide you with the goods and services you request, and to better understand your needs. In particular, we use this information for the following purposes:


  • -To identify and process your order
  • -Internal record keeping.
  • -We may use the information to improve our products and services.
  • -We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • -From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website to your interests.


We may use your personal information to send you promotional information about third parties which we think you may find interesting if you provide your consent for this to happen.


Disclosure of your personal information

We disclose your name, postal code, phone number and order information to the Metro store personnel who will be preparing the product(s) that you are ordering online. If home delivery is available and you request such delivery, we will disclose your name, home address and phone number to third party delivery services.


We will not sell, distribute, lease or otherwise disclose your personal information to third parties unless we have your consent or unless we are required to do so by law.


You may request disclosure of the personal information that Metro collects about you. A small fee may be payable to cover our expenses.  If you would like a copy of the information that Metro has collected about you please write or email to:


[email protected]


Customer Care Department
5559 Dundas Street West
Etobicoke, Ontario


Controlling your personal information and contacting Metro

You may choose to restrict the collection or use of your personal information in the following ways:


  • -Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used  for direct marketing /promotional information purposes

  • -If you have previously agreed to allow Metro to use your personal information for direct marketing/promotional information  purposes, you may change your mind at any time by writing to or emailing us at Privacy at


[email protected]


Customer Care Department
5559 Dundas Street West
Etobicoke, Ontario


If you believe that any information about you in our records is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Please email or write to us at the address above if you have any questions or concerns.



We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access or disclosure, we have implemented electronic systems and information management procedures to safeguard and secure the information we collect online.


In addition, we have implemented anti-tampering protection on our website.  While we use reasonable commercial efforts to protect our site from tampering, we cannot be responsible for any damage to your software or hardware as a result of unauthorized access and use of our website by third parties.


For your security, we do not retain your credit card or debit card numbers in our records after your transaction has been processed.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not subject to this privacy policy. You should exercise caution and review the privacy statement applicable to the website in question.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The connection with your shopping cart.
CATEGORY_INFO Stores the category info on the page to enable quicker display of pages.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether use of a cache is permitted.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether you/your browser allowed us to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items on your Wishlist.