Frequently Asked Questions

 

Q1: Is Tax included in the prices displayed?

Q2: Why should I register?

Q3: I’ve never visited Metro’s Fresh2Go On-line Order system before. How do I set up a profile?

Q4: Who should I contact if I have questions or changes to personal information?

Q5: How can I find a store that is not close to my home?

Q6: How can I clear all items from my cart?

Q7: How can I order 2 of the same items with different options?

Q8: How do I place an order for pick-up tomorrow?

Q9: How do I know my order was received?

Q10: How do I order the same items as my last order?

Q11: I tried logging in and my password was not accepted. What do I do?

Q12: I have requested a password reset but I did not receive the email with the Password Reset Confirmation?

Q13: I did not enter my correct email address when I initially registered, how can I get this corrected?

Q14: Can I pay for my order online?

Q15: Can I earn Air Miles Reward Miles on my online order?

Q16: Am I on a secure site?

Q17: How is my information protected?

Q18: The checkout process is not displaying the stores near my postal code.

 


 

Q1: Is Tax included in the prices displayed?

A:Taxes are not included in the prices displayed. Some items are subject to applicipble taxes and will be charged at store level.

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Q2: Why should I register?

A: By creating an account with Fresh2Go, you will be able to move through the checkout process faster, view and track your orders in your account and more.

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Q3: I’ve never visited Metro’s Fresh2Go On-line Order system before. How do I set up a profile?

A: Simply click on the My Account, link at the top of any page and follow the registration process.

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Q4: Who should I contact if I have questions or changes to personal information?

A: If you have questions or require assistance with this site, the registration process or to make changes to your personal information such as an address change, telephone change, etc., contact Customer Care toll free at 1-877-763-7374, Monday to Friday 8:30 a.m. to 4 p.m. Friday (excluding holidays).

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Q5: How can I find a store that is not close to my home?

A: Fresh2Go is set up to locate the 15 stores closest to your address.  To find a store that is outside of this radius:

Guest User: enter a city and postal code that is close to the store you wish to pick it up from when you checkout.
Registered User: from your My Account, select Address Book , click on the Change Billing Address link, then change the city and postal code to one that is near the store that you are looking to pick your order up from, then continue to the checkout.

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Q6: How can I clear all items from my cart?

A: The cart remembers the items that you add to it even when you close your browser.  If you have logged in, it remembers all items in your cart, and your order can be continued from any location that you log in from.  To remove items from your cart click the X beside each item that you wish to remove.

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Q7: How can I order 2 of the same items with different options?

A: (If you are looking to order two salads, but would like different salad dressings for each.)Access the desired item, select your options, set the quantity to 1 and add the item to your cart. Access the desired item again, select your options, set the quantity to 1 and add this item to your cart as well. You will see the item listed twice (quantity of 1) in your cart, each with their individual options selected.

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Q8: How do I place an order for pick-up tomorrow?

A: Visit or call the Store directly or contact Customer Care toll free at 1-877-763-7374 at least 24 hours before your order is needed. Online orders require 48 hours notice. Please see our Terms and Conditions for more information on rush orders.

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Q9: How do I know my order was received?

A: Shortly after you have submitted your order, you will receive a confirmation by email from Metro Fresh2Go Order [no-reply@fresh2go-metro.ca], please check your spam folder if you do not see the order confirmation email.

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Q10: How do I order the same items as my last order?

A: This option is only available for registered users. Click on My Account, (you may need to log in if you have not already done so) and click on “Reorder” for the desired order. You can also see your entire order history by selecting the My Orderslink.

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Q11: I tried logging in and my password was not accepted. What do I do?

A: First ensure that you have entered in the correct email and password. Then click on the Forgot My Password link in the login window. An email will be sent to the email address you provided with instructions on how to continue the password change.

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Q12: I have requested a password reset but I did not receive the email with the Password Reset Confirmation?

A: It could be that you mistyped your email address or there is no account associated with this email address.

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Q13: I did not enter my correct email address when I initially registered, how can I get this corrected?

If you believed you may have entered in your email address incorrectly when you first registered, please contact Customer Care toll free at 1-877-763-7374, Monday to Friday 8:00 a.m. to 9:00 p.m. or Saturday & Sunday 8:00 a.m. to 7:00 p.m. (excluding holidays) for assistance.

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Q14:Can I pay for my order online?

A: Currently online payment is not available.

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Q15: Can I earn Air Miles Reward Miles on my online order?

Yes, as payment is done in-store, ensure that you show the cashier your Air Miles card.

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Q16: Am I on a secure site?

A: Various areas of our website use encryption (Login page, My Account pages and the Checkout process) so that your personal information cannot be read as it passes over the Internet. A padlock appears in the corner of your web browser when you are using encryption and our website address changes to HTTPS.

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Q17: How is my information protected?

A: Please view our Privacy Policy.

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Q18: The checkout process is not displaying the stores near my postal code.

A: This site uses Google maps to find the closest stores to the postal code that you entered. If for whatever reason the map is not displaying the correct city related to the postal code entered, adjust the postal code to include only the first 3 characters/digit (i.e. M9B).

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